Elleebana Precision Lifter Tool

The Precision Lifter tool has been designed with superior workmanship, and showcases 16 fine tooth Japanese stainless-steel combs to allow for meticulous separation of all lashes, including even fine lashes.  The capability of more defined layer separation is achievable due to the deeper set grooves within the luxury combing tool.  Elegant handle design built from high quality composite with a dual-purpose precision isolator this intelligent tool is cleverly balanced to give the lash artist, comfort, control and a commanding experience.  The refined isolation tip is perfect for maneuvering of particular lashes for multiple styling options.  The Precision lifter tool is compatible with HLD (High Level Disinfectant) systems for ease of decontamination.  Eco friendly materials have been used to manufacture this tool and another considered benefit of this tool is that it is completely recyclable. 

 Instructions for cleaning:

1. Wash tool with Luke warm soapy water to remove any glue or product residue
2. Submerse tool in Disinfectant (HLD) as per manufacturer of disinfectant brands instructions.  Prolonged exposure to HLD or beyond manufacturers recommendation for submersion is not recommended as it may cause corrosion or damage to the tool
3. Remove tool from disinfectant solution wearing gloves
4. Rinse thorough with running cool water to remove any remanence of disinfectant
5. Dry the tool, Properly store cleaned Precision Lifter tool in a sterile covered container

RETURNS

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@divalashstore.com. Please note that returns will need to be sent to the following address:
3174 N Clark St, Chicago, IL, 60657, United States

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected.

You can always contact us for any return questions at info@divalashstore.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@divalashstore.com.